Privacy Policy
PRIVACY POLICY
At Solbe Technologies Limited ("Solbe", "we", "our", or "us"), we understand the importance of protecting your privacy and the personal information you share with us. This Privacy Policy describes how we collect, use, store, and disclose your personal data when you access and use our services, including our automated token trading platform, AI analytics tools, and related offerings. By using our services, you consent to the practices outlined in this Privacy Policy.
1. INFORMATION WE COLLECT We collect personal and non-personal information that is necessary to provide you with our services. This information may be collected when you interact with our platform, sign up for an account, make transactions, or use other services we offer.
A. Personal Information Personal information is any information that can identify you as an individual. The types of personal information we collect include:
Identity Information: Full name, email address, phone number, date of birth, and government-issued identification (if required for verification purposes).
Account Information: Username, password, and other credentials used to access your account.
Financial Information: Bank account details, payment methods, and information related to your trades or transactions.
Know Your Customer (KYC) Information: Information we may collect to verify your identity and comply with anti-money laundering (AML) and other regulatory requirements. This may include government-issued identification, proof of address, and other documentation.
Contact Information: Communication history, including support tickets, emails, or any other inquiries or feedback.
B. Non-Personal Information Non-personal information is data that does not identify you directly. This may include:
Device Information: Information about your device (such as IP address, browser type, operating system, and mobile device identifiers) that is automatically collected when you access our platform.
Usage Data: Data about how you interact with our platform, including your trading activity, trading preferences, and other actions you perform within our system.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience, monitor usage patterns, and analyze site traffic. Cookies help us remember your preferences and improve our service.
2. HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes:
Account Management: To create, maintain, and manage your user account, including verifying your identity (KYC/AML) and facilitating transactions.
Trading Services: To execute trades, provide real-time data analysis, optimize trading strategies, and offer AI-driven predictions on tokens.
Customer Support: To respond to your inquiries, provide technical support, and assist with any issues or concerns related to your account or trading activity.
Compliance and Legal Obligations: To comply with legal, regulatory, and security requirements, including performing KYC/AML checks, fraud detection, and reporting obligations under applicable laws.
Improvement of Services: To analyze usage data and improve our platform, enhance security, optimize user experience, and develop new features or services.
Marketing and Communications: To send you information about our products, services, or promotions (with your consent), including email newsletters or offers related to Solbe's offerings. You may opt-out of marketing communications at any time.
3. SHARING YOUR INFORMATION We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, or performing other functions necessary to deliver our services. These service providers are contractually obligated to maintain the confidentiality and security of your personal information.
Regulatory Compliance: We may disclose your information to regulatory authorities, law enforcement, or other third parties if required by law or to comply with legal processes, such as subpoenas, court orders, or other legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, provided that such entity agrees to adhere to the terms of this Privacy Policy.
Affiliates: We may share your information with our affiliates or subsidiaries to provide services or for marketing purposes (with your consent).
4. DATA STORAGE AND SECURITY We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards to protect it from unauthorized access, use, or disclosure. These include:
Encryption: Your personal data, including financial information, is encrypted during transmission and storage using industry-standard encryption methods.
Access Controls: We limit access to your personal data to authorized personnel who need it to perform their duties and to service providers who assist in delivering our services.
Regular Audits: We conduct regular audits and assessments of our data security practices to ensure they meet the latest standards.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. DATA RETENTION We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed for these purposes, it will be securely deleted or anonymized.
6. YOUR RIGHTS AND CHOICES Depending on your location, you may have certain rights regarding your personal data. These rights may include:
Access: You have the right to request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information we have about you.
Deletion: You can request that we delete your personal information, subject to certain legal and contractual obligations.
Opt-Out: You can opt-out of receiving marketing communications from us by following the opt-out instructions in our emails or by contacting us directly.
Data Portability: In certain circumstances, you may have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we process your data based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing before your withdrawal.
To exercise any of these rights, please contact us at the contact details provided below.
7. CHILDREN’S PRIVACY Our services are not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.
8. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated version on our website and indicate the effective date of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team.
Solbe Technologies Limited
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS PRIVACY POLICY.
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